Terms & Conditions

Welcome to Ellone Story. Please read these terms and condition carefully before making any purchase with us. Once agree indicate that you accept these terms of use and that you agree to abide by them.

The term 'Ellone Story' or 'us' or 'we' refers to the owner of the website. The term 'you' or 'your' refers to the user or viewer of our website.

1. Order(s) will be cancelled, if we do not receive your payment within 48 hours, we reserve the rights to release your reservation to the next buyer once your order has expired.

2. Please make sure that you are not sensitive to any metal type material. We are not responsible for any discomfort or medical case after using our product.

3. Items(s) colour may vary slightly from displayed photo(s), depending on the computer monitor resolution and colour calibration.

4. All sizes and measurements given are approximate and provided for your guidance only. We have made every effort to describe with product sizes, lengths and weights given as close to and display all our products as accurately as possible.

5. All pre-order items are not refundable and/or not exchangeable.

6a. Express Service 7 days delivery only applied to Malaysia (International please refer 6b) and we will not responsible for any unforeseen shipment delay due to courier services mistake or missing in transit, however we will try our best to reach you within 7 days.

6b. Express Service for international customer, we will dispatch your order within 7 days and not delivered or reached, delivery timeframe please refer to our shipment policy, contact us if you need express delivery as well.

7. Delivery of item(s) is/are subject to change due to unforeseen shipment and custom checking delays. Should there be any delay, we will inform buyers in prior via email, sms, skype and any others mobile messenger. For those who expect immediate delivery of stock or who cannot accommodate the time line for delivery, we advise you not to place your order to avoid any frustration.

8. Once the Dispatch Confirmation is emailed or messaged to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).

9. Please make sure the delivery address provided is valid, buyer need to bear the full cost incurred if any return parcel from courier service provider due to "Wrong Address".

10. All purchases of items are subject to availability, we are trying the best to provide the most accurate updates of our products’ availability. No cancellation is allowed unless the item(s) is/are out of stock, a full refund will be credited to your bank account or selection of another item(s). The difference in price shall either be topped-up by or refunded to customer.

We have the rights to make amendment on the terms and conditions, policies of our web store without prior notice.

For further assistance, please email us at sales@ellonestory.com.
Thank you for shopping with us.